These Terms of Service (the "Terms") govern your access to and use of ManageFC ("ManageFC", "we", "us", "our"), a free, browser-based football management game available at https://managefc.com. By creating an account or otherwise using the service you agree to be bound by these Terms. If you do not agree, do not use the service. ManageFC is currently in Open Beta: real-money transactions are disabled and certain features described below will be activated at general availability.

By accessing or using ManageFC you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy and our Cookie Policy (each available on this page). These three documents together form the entire agreement between you and ManageFC concerning the service and supersede any prior understanding or arrangement, written or oral, relating to the same subject matter.

If you use the service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms. Where a specific feature has additional rules (for example, the Code of Conduct, the Marketplace rules, the Multi-League rules, or beta-specific limitations), those rules are incorporated here by reference. If there is a conflict between a feature-specific rule and these Terms, the feature-specific rule controls only for that feature; in all other respects these Terms prevail.

ManageFC is currently provided in Open Beta. The service is offered as-is during beta and certain features (including paid features, Multi- League and Marketplace) are disabled, in preview or rate-limited. You acknowledge that the service may change frequently, may experience outages, and that data may occasionally be reset where clearly announced in advance with at least 14 days notice via the in-game inbox, e-mail and our Discord server.

You must be at least 13 years oldto create an account, in line with the United States Children's Online Privacy Protection Act (COPPA). If you live in the European Economic Area (EEA), the United Kingdom, or another jurisdiction that sets a higher digital-consent age, you must be at least 16 years old, unless your local law sets a different threshold and a parent or legal guardian has consented on your behalf in line with that law.

Portugal's digital-consent age is 13 under Lei 58/2019, but we apply 16 as a conservative default for EEA users to align with the GDPR baseline. Parental consent is not required when the applicable age threshold is met. Parents and guardians may at any time request deletion of an underage account by writing to support@managefc.com.

We deliberately disable personalised advertising for users below 16, regardless of the local consent age, and we never knowingly target loot-box purchase flows to minors. The cookie banner reflects this restriction.

By registering you represent that you meet these age requirements and that you have the legal capacity to enter into a binding agreement. We may suspend or terminate accounts that we reasonably believe belong to underage users. You must also not be barred from using the service under the laws of your country of residence or any other applicable jurisdiction, and you must not be located in a country subject to a comprehensive economic embargo by the European Union, the United Nations Security Council or competent Portuguese authorities.

To play you must register an account with a valid e-mail address and a password, or sign in through a supported OAuth provider (currently Google, GitHub and Discord). You must provide accurate, current and complete information and keep it up to date. You are responsible for all activity that occurs under your account, including any acts performed by the tick engine on your behalf.

3.1 Username & manager name

You must choose a username and an in-game manager name that do not impersonate another person, infringe a trademark, contain hate speech, sexual content, or otherwise breach our Code of Conduct (section 4). We may at our discretion rename accounts that violate these rules and notify you via the in-game inbox. Repeated offences may lead to suspension.

3.2 Credentials & 2FA

You are responsible for keeping your credentials confidential. We strongly recommend enabling Two-Factor Authentication (2FA) via a TOTP authenticator. 2FA is mandatory for the following sensitive operations: wallet top-ups, redemption of MFC Coin, marketplace listings, transfer offers above a risk threshold, password changes, e-mail changes and account deletion. Recovery codes are issued once at enrolment; store them securely.

3.3 Account sharing & multi-accounting

One person, one account. Shared accounts are not permitted in Multi-League saves because they undermine fair competition (anti-collusion). Creating multiple accounts to amplify rewards, evade limits or interact with your own primary account in a Multi-League is prohibited and may result in a coordinated suspension of all linked accounts. If you suspect unauthorised access, change your password, revoke active sessions in /game/settings, and contact support@managefc.com without delay.

3.4 OAuth providers

When you sign in via OAuth we receive only the data necessary to authenticate you (provider user id, verified e-mail and basic profile). Disconnecting the provider does not delete your ManageFC account; use the in-game deletion flow for that. If the same e-mail appears under multiple providers we link the identities to a single account, unless you ask us to keep them separate.

ManageFC is designed to be enjoyed by everyone. The following behaviours are prohibited; the list is illustrative, not exhaustive. You agree not to, and not to attempt to:

4.1 General prohibitions

• Cheat, exploit bugs, use automation, bots, scripts, scrapers, headless browsers, macros or any unauthorised client to interact with the service;
• Reverse engineer, decompile, disassemble or attempt to derive the source code of the service except to the extent permitted by mandatory law (e.g. Article 6 of EU Directive 2009/24/EC for interoperability with strict limits);
• Tamper with client-side state, network traffic, request bodies or local storage to fake match results, transfers, finances, attributes, achievements or inventory;
• Harass, threaten, defame, stalk or sexually harass any other user, ManageFC staff or third party;
• Post or transmit unlawful, hateful, discriminatory, sexual, violent, deceptive, misleading or otherwise objectionable content, including in club names, slogans, manager bios, chat or any other free-text field;
• Sell, transfer, trade, lend, gift or buy ManageFC accounts, characters, clubs, virtual goods or MFC Coin outside the in-game systems provided for that purpose — off-platform trades are void and unprotected (section 5.6);
• Interfere with, disrupt, overload, or impair the service, its servers, or networks connected to it (including denial-of-service, stress-testing and vulnerability probing without prior written permission);
• Circumvent rate limits, anti-fraud measures, geo-blocks, age gates, paywalls, maintenance gates or disclosure modals;
• Collect or harvest information about other users without their consent;
• Misrepresent your identity, your country of residence, your age or your tax status to obtain a benefit (e.g. circumvent VAT, regional restrictions or the Belgium/Netherlands loot-box block).

4.2 Tick-engine specific rules

The tick engine advances your save's simulation clock. To preserve fairness, stability and your own wallet:

• A single tick request may advance the simulation by at most 365 days;
• Only one active tick may be running per save at any moment; the API returns JOB_ALREADY_ACTIVE when a second tick is attempted;
• Parallel ticks across saves are allowed within published rate limits; abuse (e.g. spawning saves only to parallelise ticks) is prohibited;
• Ticks must move the simulation forward; backwards rewinds are not supported (the API returns NOT_FORWARD);
• Cancelling a tick mid-run is allowed but does not roll back changes already committed to the database;
• Submitting batched ticks designed to defeat rate limits (e.g. micro-ticks at sub-second intervals) is treated as automation abuse.

4.3 Save and demo limits

• Demo users may create 1 save, which expires after 7 days; the save then becomes read-only until renewed via Solo Unlock;
• Solo Unlock users may create an unlimited number of saves for the duration of their entitlement (2 years per purchase);
• Multi-League requires an active Solo Unlock and is billed per save per year (see section 6.2);
• Mass-creation of throwaway saves to mine cosmetics, MFC Coin or achievements is prohibited.

4.4 Marketplace & AI listings

The in-game player market includes listings generated by AI clubs. You agree not to scrape these listings, run auto-bid bots, or otherwise build automated arbitrage tools on top of the marketplace. Reasonable personal use of the official UI and JSON endpoints under your own session is permitted; programmatic harvesting is not.

4.5 API & rate limits

All endpoints under /api/* and /api/v1/* are subject to fair-usage rate limits. We do not currently publish a fixed quota because limits are tuned dynamically; expect throttling above a few requests per second per session. We may temporarily block traffic that triggers our anti-abuse heuristics (HTTP 429 or 503). No commercial API is offered during Open Beta. Building third-party integrations on top of our endpoints is at your own risk and may stop working without notice.

4.6 Consequences

Breach of this section may result in warnings, temporary suspension, permanent termination of your account (section 11), removal of content, forfeiture of in-game items, refusal to process future transactions and, where applicable, referral to law-enforcement authorities. We reserve the right to combine these measures.

The game contains virtual items (including, but not limited to, MFC Coin, cosmetic cards, loot boxes, eternal cards, boost items and other in-game content). These items are licensed to you for personal, non-commercial use within the service only.

5.1 MFC Coin

• MFC Coin is a virtual currency with no legal-tender status and no real-world monetary value;
• Spent MFC Coin is non-refundable — once a transaction is recorded the coins are consumed;
• MFC Coin cannot be redeemed for cash, cashed out, converted to another platform's currency, or transferred to another user except through the official trading flows;
• MFC Coin balances are not inheritable and do not survive account deletion or termination;
• Unused MFC Coin balances may expire after a prolonged period of account inactivity (typically 24 months with no login), after a 30-day notice e-mail.

5.2 Loot boxes — odds, pity and disclosure

Loot boxes contain randomised content. We publish the probability distribution per rarity tier (Common, Rare, Epic, Legendary) on the relevant purchase screen in /shopand on each box's detail page. The published odds are authoritative; rolls are server-side and cannot be tampered with from the client.

Each box type ships with a pity counter: a guaranteed Epic-or- better drop is awarded by approximately the 50th box opened of the same type without an Epic+ pull (the exact threshold per box is shown in its tooltip). The pity counter is per-user and per-box-type and does not reset across sessions unless the box itself is retired.

Before opening a loot box for the first time you must accept a disclosure modal explaining randomised mechanics, the odds and the absence of cash value. The acceptance is tracked via the query parameter ?confirmed_disclosure=true and stored against your account.

5.3 Geographic restrictions

Loot boxes are not available to users located in Belgium or the Netherlands. This restriction reflects:

• The 2018 decision of the Belgian Gaming Commission (Kansspelcommissie) classifying paid loot boxes as games of chance subject to licensing;
• Rulings of the Dutch Kansspelautoriteit (the Dutch Gambling Authority) treating tradable-prize loot boxes as a form of unlicensed gambling.

Location is determined by the country recorded against your account combined with geo-IP signals. Attempting to circumvent the block by VPN or by misrepresenting your country is a breach of section 4 and a permitted ground for account suspension. We may add further geo-restrictions where required by law and will notify affected users via the in-game inbox.

5.4 Eternal Cards

Eternal Cards are permanent cosmetic items tied to your account. During Open Beta and at launch, Eternal Cards are non-tradable; in a future release we may enable a limited, capped peer-to-peer trade window inside the official Marketplace. Any such future trading will be subject to additional rules (KYC for cumulative volume thresholds, anti-money-laundering checks, listing caps and cool-down periods) which will be announced 14 days in advance.

5.5 Boost items & consumables

Boost items are single-use consumables (e.g. training accelerators, morale tonics). Once activated they are consumed and are not refundable even if you have not yet seen the in-game effect, because the simulation has already applied the underlying modifier.

5.6 Off-platform trades & resale

Trading virtual items (including MFC Coin, Eternal Cards, account credentials, cosmetics or loot-box contents) outside the in-game Marketplace is strictly prohibited. Off-platform trades are unenforceable, void our warranty (no replacement of lost items, no chargeback protection, no anti-fraud cover) and may result in suspension of both seller and buyer. Real-money trading of accounts is not permitted.

5.7 Changes to items & rarities

We may withdraw, modify, replace, rebalance, retire or change the drop rate of virtual items at any time for operational, legal or balancing reasons. Material changes to drop rates of currently available paid items are announced with at least 14 days notice via the in-game inbox and our Discord server. Cosmetic or balancing tweaks may take effect immediately.

5.8 Beta note

During Open Beta all real-money transactions are disabled; any references to paid features inside the game are informational and the relevant checkout flows are inactive. Virtual goods obtained for free during Open Beta remain in your account at launch, subject to the rules above.

ManageFC's long-term revenue model is built around two opt-in paid entitlements. Both will be activated together at general availability; both are disabled during Open Beta. The prices and terms shown below are indicative and will be confirmed on the checkout page when the feature is enabled.

6.1 Solo Unlock

• Price: USD 1.99, charged once;
• Entitlement: removes the 1-save demo cap and grants unlimited solo saves for 2 years from the purchase date;
• Local currencies (EUR, GBP, BRL etc.) are auto-converted by Stripe at the published rate of the day, plus an FX margin of up to 2% as documented in Stripe's pricing;
• Auto-renewal: opt-in. If you do not opt in, your unlimited-save entitlement reverts to the demo cap at the end of the 2-year period; existing saves remain readable but locked from tick-advance until renewed;
• Failed renewal: a 7-day grace period applies during which we will retry the charge; after grace the entitlement lapses and the demo cap re-applies. All save data is preserved.

6.2 Multi-League

• Price: approximately EUR 1 per save per year;
• Prerequisite: an active Solo Unlock on the same account;
• Entitlement is save-bound, not user-bound: each Multi-League save consumes one Multi entitlement;
• Cancellation: you may cancel at any time; the save reverts to solo-mode at the end of the paid year (cross-user matches stop, but your single-user state is preserved);
• Refunds: see 6.5.

6.3 Payment processor

Payments are processed by Stripe Payments Europe Limited(registered in Ireland), our payment service provider. We never receive or store your full card number, CVV or PIN. We receive only an opaque transaction identifier, the charged amount, currency, country, last four digits of the card, and the transaction status. Stripe's terms of service and privacy policy apply to the payment leg of the transaction.

6.4 Tax & invoicing

• Prices displayed to EU/EEA consumers include VAT at the rate applicable in your country of residence, calculated and remitted by Stripe under the EU OSS scheme;
• Prices displayed to non-EU consumers are exclusive of local sales taxes or duties, which remain your responsibility;
• A PDF receipt is automatically e-mailed after each successful charge;
• For business (B2B) invoices with a valid VAT/TVA/IVA number, write to support@managefc.com within 30 days of the charge with the order id and we will issue an invoice;
• Currency conversion: Stripe handles all FX. The actual amount debited from your card may differ by up to 2% from the on-screen estimate due to FX margin and timing.

6.5 Refunds & EU withdrawal right

For consumers in the EU/EEA you enjoy a 14-day right of withdrawal under Directive 2011/83/EU on Consumer Rights, as transposed in Portugal by Decreto-Lei 24/2014. By starting to use a digital product (for example, by unlocking your second save, by activating a Multi-League season, or by opening a loot box purchased with the entitlement) you expressly consent to immediate performance of the contract and acknowledge that you lose the withdrawal right once performance has begun.

Outside the immediate-performance carve-out, refund requests should be sent to support@managefc.com within 14 days of purchase, quoting the order id. We will refund where the service has been materially defective, where the entitlement was not delivered, or where required by mandatory consumer- protection law. Refunds are returned to the original payment method within 14 days of approval; FX losses are not reimbursed.

6.6 Failed payments & involuntary churn

If a recurring charge fails (insufficient funds, expired card, 3DS challenge failure) we retry up to three times across the 7-day grace window and notify you by e-mail. After grace, the entitlement lapses automatically. Your save data is preserved indefinitelyin a read-only state — we never delete saves because of a failed payment.

6.7 Chargebacks

Initiating a chargeback before contacting support@managefc.com is treated as a breach of these Terms. During an open chargeback dispute we may suspend the account, claw back items delivered under the disputed transaction (loot-box rolls, Eternal Cards, Solo Unlock days, Multi-League entitlements) and freeze the associated MFC Coin balance. Where the chargeback is resolved in your favour (and not on fraud grounds) the suspension is lifted. Where it is resolved against you, we reserve the right to permanently terminate the account.

You may submit content to the service such as club names, slogans, descriptions, mascots, manager names, badge/emblem images, kit colours and patterns, tactical notes, chat messages, support tickets and other materials ("User Content"). You retain ownership of your User Content; we obtain only the licence necessary to display and operate the service.

7.1 Licence granted to ManageFC

By submitting User Content you grant ManageFC a worldwide, non-exclusive, royalty-free, sublicensable and transferable licence to host, store, cache, reproduce, modify (only for purposes of moderation, format conversion, thumbnailing or display), create derivative works of (only for moderation / display / backup), communicate, publish, publicly display and distribute that content for the purpose of operating, promoting and improving the service.

This licence ends when you delete the content, except: (a) where we have already shared it with other users who retain cached copies, (b) for reasonable backup retention as described in our Privacy Policy, and (c) where applicable law requires us to retain the content longer.

7.2 Your warranties

You represent that you have all rights necessary to grant the licence above and that your User Content does not: infringe any third-party copyright, trademark, right of publicity or other intellectual-property right; defame any person; disclose private facts about a real person without consent; contain hate speech, sexual content, violence promotion or other content prohibited by section 4; or breach any applicable law.

7.3 Moderation

We may, at our sole discretion, remove, edit, blur, rename or block any User Content, with or without prior notice, including content that violates these Terms, the Code of Conduct, applicable law, or that we reasonably believe risks harm to other users. To report infringing or abusive content write to support@managefc.com with: (i) a description of the work or person allegedly affected, (ii) the URL or in-game location where the content appears, (iii) your contact details, and (iv) a good-faith statement that the use is unauthorised.

7.4 Data portability & export

You can export the User Content you have provided to us via the GDPR data export flow (/api/users/me/export). The export bundles club configuration, save metadata, inbox messages you authored, tactics, and any other content you personally created. Procedurally generated data (AI clubs, AI players, generated news) is not included because you did not author it; section 9 covers ownership of that content.

The service, including all software, source code, game design, art, sound, text, trademarks, logos, and the structure and arrangement of the website, is owned by ManageFC or its licensors and is protected by copyright, trademark and other intellectual-property laws. Except for the limited licence to play the game granted in these Terms, no rights are transferred to you.

"ManageFC", the ManageFC logo, "MFC Coin", "Solo Unlock", "Multi-League" and related brand elements are trademarks of ManageFC. You may not use them without our prior written consent, except for nominative fair use (for example, referring to the game in a review, article or community discussion).

We grant you a personal, limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the service for non-commercial, personal entertainment in accordance with these Terms. All other rights are reserved. Streaming and video creation about ManageFC for non-commercial or monetised personal channels is permitted under fair use, provided you do not present yourself as endorsed by, affiliated with, or speaking on behalf of ManageFC.

Procedurally generated content (clubs, players, kits, names, biographies, league structures) is produced by our generators and is owned by ManageFC even though no individual human authored any specific item. The licence to access this content is granted under the same terms as the rest of the service.

ManageFC is an independent, fan-made football management simulation. It is not affiliated with, endorsed, sponsored or licensed by FIFA, UEFA, CONMEBOL, AFC, CAF, OFC, CONCACAF, any national football association, any real-world football league, club, player, sponsor or broadcaster. Any resemblance of in-game names to real-world persons or entities is coincidental.

All clubs, players, leagues, kits, and other entities in the game are procedurally generated by the simulation. Names, attributes and biographies are synthesised algorithmically and do not represent real people. If you believe a generated name or asset infringes your rights, please contact support@managefc.com with the details and we will investigate and, where appropriate, remove or rename the offending asset within a reasonable time.

The service is provided "as is" and "as available" without warranties of any kind, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy or uninterrupted availability, to the maximum extent permitted by law. Nothing in this section limits the non-excludable consumer-protection rights you enjoy under EU law.

We strive to keep ManageFC available 24/7 but, especially during Open Beta, do not commit to a service-level agreement (SLA) and do not provide credits for downtime.

10.1 Maintenance windows

• Planned maintenance is typically scheduled for Sundays 03:00–05:00 UTC (low-traffic window) and announced at least 24 hours in advance via the in-game inbox and the Discord server;
• Emergency maintenance (security incident, severe bug) may take place without notice;
• During maintenance the site returns an HTTP 200 page with header X-Maintenance: 1 and a short status message.

10.2 Tick engine processing

Match days are simulated six days per week (Monday to Saturday)on the in-game calendar. A scheduled pause covers the period 22 December to 3 Januaryinclusive (mirroring real-world winter breaks). Time displayed in the UI follows your browser's timezone, but the authoritative simulation clock is in UTC.

10.3 Data backups & integrity

• Full database backups are taken daily at 03:30 UTC;
• Backups are retained for 7 days on rolling rotation;
• We do not guarantee recoverability beyond the 7-day window;
• Localised data loss caused by user-side bugs (tick errors, simulation rollbacks) is investigated case by case but no compensation is owed under section 10.

10.4 Beta resets

During Open Beta we reserve the right to perform global resets of certain game systems (economies, season state, ladders) where required to roll out major changes. Any such reset is announced at least 14 days in advance. User accounts, MFC Coin balances and Eternal Cards are preserved across resets unless explicitly stated otherwise in the announcement.

11.1 Termination by you

You may stop using the service at any time. To delete your account write to support@managefc.com with the subject line [Privacy] from the e-mail registered to the account; we will confirm receipt and complete deletion within 30 days. Following deletion: all personal data is erased except where mandatory retention applies (billing records, server-security logs); aggregated, anonymised analytics (counters of how many users played a feature) may remain indefinitely; user-generated content shared with other users may be retained in anonymised form to preserve the integrity of those users' experiences (e.g. a comment you posted is anonymised, not retroactively deleted from the recipient's inbox archive).

11.2 Termination or suspension by us

We may suspend or terminate your access immediately, with or without notice, if we reasonably believe that you have:

• Breached these Terms, the Code of Conduct or the Acceptable Use rules;
• Engaged in fraud, payment-fraud, identity-fraud, chargeback abuse, money laundering or any other illegal activity;
• Threatened the security or integrity of the service (DDoS, exploitation, mass scraping);
• Are subject to a court order, regulatory order or sanctions list that requires us to exclude you;
• Repeatedly received warnings without remediation.

For minor breaches capable of remediation we will normally provide a 7-day notice via the in-game inbox or e-mail and an opportunity to cure. For gross breaches (fraud, severe abuse, illegal content, threats to other users) suspension is immediate and notice is sent after the fact.

11.3 Consequences of termination

• Your licence to use the service ends;
• Cosmetic items, Eternal Cards, MFC Coin balances and inventory are forfeit without refund (subject to mandatory consumer-protection law);
• Saves (solo and Multi-League) are deleted; co-players in your Multi-League saves are notified and the save is migrated to a solo skeleton or archived per the league rules;
• Sections 5 (final clauses), 8, 9, 10, 13, 14, 15 and any other provisions which by their nature should survive termination shall survive.

11.4 Appeal

You may appeal a suspension or termination decision within 30 days by writing to support@managefc.com with the subject line [Appeal], your account id and a description of why the decision was wrong. We will review and respond within 14 days. Appeals handled in good faith and resolved in your favour are followed by full restoration of the account and all associated items.

11.5 Anti-circumvention

Following a termination for cause, the e-mail address(es) and payment instrument(s) used by the terminated account are blocked from creating a new account for 90 days. Attempting to circumvent this restriction (using disposable e-mails, alternative payment methods or other identifying details) is itself a violation of these Terms and a permitted ground for renewed termination of any successor account.

We may update these Terms from time to time. If we make material changes we will notify you at least 14 days before the changes take effect via:

• The in-game inbox (a templated "Policy Update" message linked to a diff);
• An e-mail to the address associated with your account;
• An announcement on our Discord server (discord.gg/szKFNeEPEP).

We may apply an earlier effective date where required by law, to address a security vulnerability, or to comply with a court order; in such cases the shortened notice is itself communicated promptly.

The "Last updated" date at the top of this page indicates the latest revision. Continued use of the service after the effective date of an update constitutes acceptance of the revised Terms. If you do not agree with the updated Terms you must stop using the service and may delete your account within the 14-day notice window. Deletion within that window preserves your refund eligibility for any unused, time-bound subscriptions (e.g. remaining months of Multi-League) on a pro-rata basis.

We will maintain access to a version history of these Terms, with the previous text retained and accessible on request, and (post v1.0) published on a dedicated URL.

13.1 General liability cap

To the maximum extent permitted by applicable law, ManageFC, its directors, employees, contractors, licensors and partners shall not be liable for any indirect, incidental, consequential, special, exemplary or punitive damages, loss of profit, loss of data, loss of goodwill, or loss of in-game items, arising out of or in connection with your use of the service, even if we have been advised of the possibility of such damages.

Where liability cannot lawfully be excluded, our aggregate liability to you for any claim arising out of or in connection with the service shall not exceed the greater of:

• (a) the total amount of MFC Coin top-ups and subscription payments you have made to ManageFC in the twelve (12) months preceding the event giving rise to the claim; or
• (b) twenty euros (EUR 20).

13.2 Non-excludable carve-outs

Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; gross negligence or wilful misconduct; any breach of mandatory consumer-protection law; or any other liability that cannot lawfully be limited or excluded under applicable law.

13.3 Force majeure

We are not liable for failure to perform, or delay in performance of, any obligation under these Terms to the extent that the failure or delay is caused by events beyond our reasonable control, including:

• Outages affecting our hosting provider Contabo GmbH (Germany);
• Outages affecting Stripe payment infrastructure;
• Outages affecting OAuth providers (Google, GitHub, Discord);
• Distributed denial-of-service (DDoS) attacks against the service or its upstream;
• ISP, backbone or transit-provider failures;
• Natural disasters, war, terrorism, civil unrest, pandemic-related restrictions, strikes affecting transit or data-centre staff;
• Acts of government, regulators or courts of competent jurisdiction.

13.4 Third-party services

The service integrates with third-party services governed by their own terms (Discord, Google, GitHub for OAuth; Stripe for payments; Adsterra and Google AdSense for advertising). Their availability, billing practices, privacy practices and content moderation are their responsibility. We are not liable for outages, errors or losses caused by those services beyond our reasonable control.

14.1 Talk to us first

Most disputes can be resolved quickly without a formal procedure. Before pursuing a formal complaint, please contact support@managefc.com with a description of the issue, the account id (if relevant) and the outcome you are seeking. We undertake to acknowledge your message within 3 working days and to provide a substantive response within 14 days.

14.2 Internal escalation

If our first response does not resolve the issue, you may reply on the same ticket asking for escalation. Escalated tickets are reviewed by a different handler and we will provide a final position within a further 14 days.

14.3 EU Online Dispute Resolution platform

If you are an EU consumer and your dispute is not resolved through the steps above, you may submit the complaint to the European Commission's Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr. The ODR platform routes the complaint to an approved Alternative Dispute Resolution (ADR) entity.

14.4 Alternative Dispute Resolution (ADR)

ManageFC is not contractually obliged to use a specific ADR entity but is willing to consider participation in ADR on a case-by-case basis where it offers a fair, fast outcome for both parties.

14.5 Court of competent jurisdiction

• Consumers: as a consumer you may always bring proceedings in the courts of your country of residence, regardless of these Terms;
• Non-consumer disputes: the competent courts of Lisbon, Portugal have non-exclusive jurisdiction;
• The governing law for non-consumer disputes is the law of Portugal, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG).

ManageFC is not directed to children under 13. In the EU/EEA, the minimum age is 16unless local law permits a lower age down to 13. Portugal's digital-consent age is 13 under Lei 58/2019; we apply 16 as a conservative default for EEA users to align with the GDPR baseline.

We do not knowingly collect personal data from children under the applicable minimum age. If you are a parent or guardian and become aware that your child has provided us with personal data without proper consent, please contact support@managefc.com with the subject line [Parental Request]; we will delete the account and the associated data promptly (typically within 14 days of identity verification).

• Parental consent: not required where the applicable minimum age threshold is met;
• Parental data-deletion request: always honoured for accounts identified as belonging to a minor;
• Personalised advertising to under-16 users: disabled across the service, regardless of cookie consent;
• Loot-box purchase flows: not promoted or surfaced to users we identify as minors and, in any case, disabled during Open Beta;
• Real-money checkout: requires age confirmation at the payment step and is gated by Stripe's own age controls.

Prices shown to consumers in the European Union and European Economic Area include VATcalculated at the rate applicable in the consumer's country of residence. VAT collection and remittance is handled by Stripe under the EU One-Stop-Shop (OSS) regime; receipts list the VAT amount and rate.

Prices shown to consumers outside the EU/EEA are exclusive of any local sales tax, value-added tax, goods-and-services tax or import duty applicable in your jurisdiction; collection and remittance of those amounts is your responsibility, except where Stripe handles them on our behalf as a tax agent in select countries (currently the United Kingdom, Switzerland, Australia, New Zealand, Canada and a growing list of US states).

A PDF receipt is automatically e-mailed to the address on the account following each successful charge. Business invoices (B2B) bearing a valid VAT/TVA/IVA number may be requested by writing to support@managefc.comwithin 30 days of the charge, quoting the order id and the business's legal name and VAT registration number; we will issue the invoice within 7 working days.

ManageFC operates a suite of anti-fraud and anti-abuse controls to protect users, the integrity of the simulation and the long-term sustainability of the project. The following gives a non-exhaustive overview; specific heuristics and thresholds are not disclosed in detail to avoid arming bad actors.

17.1 What we look at

• IP address at signup, login and at the time of sensitive operations;
• Approximate location derived from the IP (country-level resolution only, never finer than city);
• User-agent, language, time zone and basic browser characteristics for limited fingerprinting compliant with GDPR data-minimisation;
• Velocity signals (requests per second, simultaneous sessions, payment-retry frequency);
• Behavioural signals (impossible tick speeds, suspicious in-game economic flows, anomalous match outcomes).

17.2 What we do with it

• Suspicious activity may trigger a step-up authentication: e-mail verification, password re-entry, mandatory 2FA enrolment, or a temporary cool-down;
• Account sharing detection: multiple distinct IPs accessing the same account within a short window may trigger a 2FA prompt and a warning. Persistent sharing is a violation of section 3.3;
• Chargeback insurance: while a payment dispute is open the account is suspended, items delivered against the disputed transaction are frozen; if the dispute is resolved in your favour (and not on fraud grounds) we restore access promptly;
• For Multi-League saves, we run additional anti-collusion heuristics (linked accounts, suspicious mutual transfers, coordinated tactics) that may lead to season disqualification.

17.3 Your rights

All automated checks are subject to human review before any permanent termination. We do not currently take decisions based solely on automated processing producing legal or similarly significant effects within the meaning of Article 22 GDPR. You may request human review of any anti-fraud action via support@managefc.com using the appeal process in section 11.4.

While ManageFC is in Open Beta the following additional rules apply and prevail over any conflicting clause elsewhere in these Terms:

• All real-money transactions are disabled; checkout flows are inactive and the "Open Beta" banner makes this clear at the top of the site;
• Solo Unlock and Multi-League are functionally previewable but not chargeable;
• Some features may be rate-limited, flag-gated or disabled per user cohort for stability testing;
• We may perform data resets on specific game systems (economies, ladders, seasons) with at least 14 days notice; saves themselves are normally preserved;
• Bug bounties and structured security disclosures are welcomed at support@managefc.com; we do not currently operate a paid bounty programme;
• Open Beta does not waive your statutory consumer rights or the data-protection rights described in our Privacy Policy.

We will publish a clear "General Availability" announcement when Open Beta ends; this section will become inapplicable from the effective date of that announcement.

19.1 Entire agreement

These Terms (together with the Privacy Policy and Cookie Policy and any feature-specific rules incorporated by reference) constitute the entire agreement between you and ManageFC concerning the service.

19.2 Severability

If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permitted and the remaining provisions shall remain in full force and effect.

19.3 No waiver

Failure or delay by ManageFC to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

19.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganisation, sale of substantially all assets, or by operation of law; any such assignment will be notified to you in advance via the in-game inbox and e-mail.

19.5 Notices

Notices to ManageFC must be sent in writing to support@managefc.com. Notices to you will be delivered to the e-mail address registered to the account and / or to the in-game inbox; both channels are deemed valid.

19.6 Language

These Terms are drafted and authoritative in English. Translations, if any, are provided for convenience only; in the event of any inconsistency, the English version prevails.

19.7 No class actions

To the extent enforceable, you and ManageFC agree to resolve disputes on an individual basis. This clause is not enforced against EU consumers where mandatory consumer law preserves the right to collective redress.

Questions about these Terms can be sent to support@managefc.com. You can also reach the community on our official Discord server at https://discord.gg/szKFNeEPEP.

Legal noticesmust be sent in writing to the e-mail address above; we will reply from the same address. Please do not send sensitive personal data over the Discord channel — Discord is suitable for community discussion but is not a private or secure channel for personal data or payment information.

For privacy-specific requests please use the subject line [Privacy]. For account-recovery use [Recovery]. For appeals against suspension use [Appeal]. For parental requestsregarding a minor's account use [Parental Request]. Subject-line tags help route your request to the right handler and shorten response times.